Referral Marketing Technology Platform
This Service Level Agreement ("SLA") defines the service commitments, performance standards, and remedies that Virely LLC ("Dealsby," "we," "us") provides to subscribers ("Customer," "you") of the Dealsby Referrals referral marketing technology platform.
This SLA applies to all paid subscription plans: Starter ($59/month) and Growth ($99/month).This agreement is effective as of February 1, 2026, and remains in effect for the duration of the Customer's active subscription.
Dealsby Referrals guarantees 99.5% monthly uptime for all paid subscription plans. Uptime is calculated as the total minutes in a calendar month minus downtime minutes, divided by total minutes in the month.
The following are excluded from uptime calculations:
If monthly uptime falls below 99.5%, affected Customers are eligible for service credits applied to the next billing cycle:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% â 99.5% | 10% of monthly subscription fee |
| 95.0% â 99.0% | 25% of monthly subscription fee |
| Below 95.0% | 50% of monthly subscription fee |
All Dealsby Referrals customers receive access to email support at support@dealsby.io. In-platform support is available via the Help & Resources section, and platform status updates are published at status.dealsby.io.
Support requests are classified by severity and responded to within the following timeframes:
| Priority | Description | Starter | Growth |
|---|---|---|---|
| Critical | Platform-wide outage or complete loss of service | 4 hours | 2 hours |
| High | Major feature unavailable, significant business impact | 12 hours | 6 hours |
| Medium | Feature degraded, workaround available | 24 hours | 12 hours |
| Low | General questions, feature requests, non-urgent issues | 48 hours | 24 hours |
Standard support is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST), excluding federal holidays. Critical-priority issues are monitored outside of standard hours for Growth plan subscribers.
| Allocation | Starter Plan | Growth Plan |
|---|---|---|
| SMS Messages | 1,000 / month | 2,000 / month |
| Email Messages | 5,000 / month | 10,000 / month |
| Campaigns | Unlimited | Unlimited |
| Add-On Package | SMS Included | Emails Included | Monthly Price |
|---|---|---|---|
| Small | 1,000 | 5,000 | $15/month |
| Medium | 2,500 | 10,000 | $30/month |
| Large | 5,000 | 25,000 | $75/month |
All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Payment information is processed through Stripe and is never stored on Dealsby servers.
Automated daily backups are performed with a 30-day retention period. In the event of data loss, Dealsby guarantees recovery within 24 hours for Growth plan customers and 48 hours for Starter plan customers.
Dealsby Referrals includes built-in fraud protection to ensure referral program integrity:
The Customer retains full ownership of all data entered into the Dealsby Referrals platform, including but not limited to campaign configurations, customer records, referral tracking data, reward history, and communication logs. Dealsby does not sell, share, or monetize Customer data.
Scheduled maintenance is performed during off-peak hours, typically between 2:00 AM and 5:00 AM EST. A minimum of 48 hours advance notice is provided via email and in-platform notification for all planned maintenance windows.
Emergency maintenance for critical security vulnerabilities or system stability issues may be performed without advance notice. Affected customers will be notified as soon as reasonably possible.
Dealsby Referrals regularly releases feature updates, bug fixes, and performance improvements. Updates are deployed with zero downtime wherever possible. Customers will be notified of significant feature changes or deprecations with a minimum of 30 days advance notice.
Real-time platform status, incident reports, and maintenance schedules are available at status.dealsby.io
The Dealsby Referrals SLA covers the following core platform features:
| Feature | Starter | Growth |
|---|---|---|
| Unlimited Referral Campaigns | â | â |
| Business Dashboard (Referrals, Clicks, Conversions) | â | â |
| Unique Referral Links & Social Sharing | â | â |
| QR Codes & In-Store Marketing Tools | â | â |
| Customer Satisfaction Rating System | â | â |
| Email & App Notifications | â | â |
| Basic Analytics | â | â |
| Referral Pulse Analytics (CLV vs. CAC) | â | â |
| Featured Small Business Program Placement | â | â |
| Priority Onboarding & Support | â | â |
| Dealsby Appointments 10% Discount | â | â |
Billing cycles are calendar-based, running from the 1st to the last day of each month. Prorated amounts are calculated based on actual days in the current month.
Customers may upgrade or downgrade their subscription plan at any time. Upgrades take effect immediately with prorated billing for the remainder of the current cycle. Downgrades take effect at the start of the next billing cycle.
Customers may cancel their subscription at any time. Access to the platform continues through the end of the current billing cycle. No refunds are provided for partial billing periods. Upon cancellation, Customer data is retained for 30 days before permanent deletion.
Dealsby's total liability under this SLA shall not exceed the total fees paid by the Customer during the twelve (12) months preceding the incident giving rise to the claim. Service credits constitute the sole and exclusive remedy for any failure to meet the uptime guarantee specified in this agreement.
Dealsby shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, or business interruption, regardless of the theory of liability.
This SLA is effective as of the date the Customer subscribes to a paid Dealsby Referrals plan and remains in effect for the duration of the active subscription.
Dealsby reserves the right to modify this SLA at any time. Customers will be notified of material changes via email a minimum of 30 days in advance. Continued use of the platform after the effective date of modifications constitutes acceptance of the updated terms.
For questions regarding this Service Level Agreement, service credit requests, or support inquiries: